FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR SHIPPING POLICY?

Free US shipping on every print, framed or unframed (contiguous US).

For expedited shipping, you will be able to see the shipping options and costs when reviewing your shopping cart.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests 

APO shipping is charged full cost and sent via USPS. 

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. 

I am not responsible for duties and taxes required for international shipping. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Please see our Returns and Refunds page for the full policy.

CAN I CANCEL MY ORDER?

Because each piece is custom-printed just for you, production begins very quickly after your order is placed — typically within a few hours. If you need to cancel, please contact us immediately at nicole@nicolemartinvisionaryart.com with your order number, and we’ll do everything we can to catch it before it enters production. Once production has started, we’re unable to cancel or modify the order.

 ARE THE PRINTS READY TO FRAME?

Yes, there are several options: 

 1)      You can order just the print and mount and frame it yourself. 

 2)      You can order most prints with a mat and frame it yourself. 

 3)      You can order most prints with or without a mat and a frame. 

 4)      You can order the print with a Gatorfoam backing to make framing easier.  With the proportional     white border, the prints look nice with or without additional matting. 

5)      You can order the print with Gatorfoam with mounting blocks so no frame is needed.  Your print will arrive ready to hang.  There are two Gatorfoam blocks mounted to the back to hang the print and make it float ½” off the wall.  Simple, modern, easy.

CAN I REQUEST A CUSTOM SIZE OR FRAME?

Want a special sized print or a different kind of wood frame? Please let me know — I’m happy to make you a special order! Just reach out at nicole@nicolemartinvisionaryart.com with what you have in mind, and we’ll work out the details together.

WHAT IS THE ORACLE?

The Oracle is my free monthly email newsletter. Each issue explores one theme through a visionary painting, and invites you to take it into your own inner world.

WHAT WILL I RECEIVE WHEN I SIGN UP?

One email a month, straight to your inbox. Every issue includes:

• The Theme: what the month is asking of us
• Symbol Spotlight: the meaning behind a symbol in the art
• Art Feature: one painting, with the story behind it
• A Practice: a simple exercise you can try at home
• From the Studio: what I’m working on now

Each issue ends with a question for you. Hit reply and tell me. I read every one. You can unsubscribe at any time.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

Please follow me on social media (links below) and join The Oracle to hear about new art, new projects and behind-the-scenes stories from the studio.

Have more questions or comments?